VOLTEX — DELETING YOUR ACCOUNT AND DATA
Last updated: 2026-09-28
Operator: Imran Fikru, Addis Ababa, Ethiopia
Contact: support@voltexp2p.com
This page explains how to have your Voltex account and the data attached to it
deleted, what is removed, what has to be kept, and how long it all takes.
IMPORTANT: This is a starting template, not legal advice. Have a lawyer review
it against the record-keeping rules that apply where you operate.
1. BEFORE YOU ASK
Voltex holds money. An account cannot be deleted while it still has any, or
while somebody is waiting on it, so please first:
- Withdraw your balance, or send it to another account. Deletion does not pay
it out, and we cannot return a balance from a deleted account.
- Finish or cancel every open order. An order in progress has a counterparty on
the other side of it who is owed either coins or an answer.
- Close any ad you have posted, so nobody starts a new order with you.
If your balance is not zero or an order is still running when you ask, we will
tell you what is outstanding rather than delete anything.
2. HOW TO ASK
Two ways, both of which reach the same place:
- In the app: open Support (the button at the bottom right of any screen),
type "delete my account", and ask to speak to a person. Support is tied to
your signed-in account, so nothing else is needed to prove who you are.
- By email: write to support@voltexp2p.com from the address on the account,
with your username or UID in the message.
We reply to confirm it is really you before anything is deleted. For a verified
account that may include a question only the account holder can answer.
3. WHAT IS DELETED
Within 30 days of confirming the request:
- Your profile: username, email address, phone number, password, and every
session and device signed in.
- Your identity documents and selfie. The images are erased from storage, not
just unlinked.
- Your saved payment methods: bank and mobile-money account numbers and names.
- Your saved addresses and any payout addresses you stored.
- Your support conversations and your messages in order chats.
- Your notification settings and push subscriptions.
- Your referral code and the link between you and anyone you invited.
4. WHAT IS KEPT, AND WHY
Some records cannot be erased on request, because they are the record of money
moving between two people and the other person has rights over them too:
- Completed orders, and the ledger entries behind them. Your name is removed
and replaced with an anonymous reference, but the amounts, dates and the fact
that the trade happened remain. Your counterparty's record of a trade cannot
be deleted by you any more than yours can be deleted by them.
- Deposits and withdrawals, for the same reason, and because they correspond to
transactions on a public blockchain that nobody can delete.
- The security log of sign-ins and account changes.
- Anything we are required to keep to comply with anti-money-laundering or tax
rules that apply to us, or to answer a lawful request, for as long as those
rules require.
These retained records are anonymised: they no longer identify you by name,
email, phone number or document. They are kept for the period the applicable
record-keeping rules require, and deleted when it expires.
5. HOW LONG IT TAKES
- We acknowledge the request within 3 working days.
- Deletion completes within 30 days of us confirming your identity.
- Backups are overwritten on a rolling 90-day cycle, so a copy may persist in an
encrypted backup for up to 90 days after deletion. Those backups are not
readable by staff in the ordinary course and are never restored selectively.
6. DELETING SOME DATA WITHOUT CLOSING THE ACCOUNT
You do not have to delete everything to remove something:
- Saved payment methods and payout addresses can be removed yourself, in the
app, at any time.
- Ask support to remove your identity documents if you no longer want them
stored. Trading is not possible without verification, so the account returns
to unverified.
7. IF YOU CHANGE YOUR MIND
Tell us before the deletion completes and we will stop it. Once it is done it
cannot be undone, and a new account starts from nothing — no trade history, no
rating, and identity verification again from the beginning.
8. QUESTIONS
support@voltexp2p.com